Warranty & Repair

We offer our very own 1–3 days repair service with all appliances purchased from us. If for any reason you have any problems with your appliance, give us a call and we will be out within 1–3 days to fix the problem. Customer service should not end after you make the purchase — we are with you through the whole process, even after installation.

Go to cpscentral.com → Customers → Register Your Warranty → sign up for an account → Register Now, and upload an image of your invoice to complete the registration.

• You must register within 30 days of the purchase date, or you will lose the warranty.
• Removing the "KW#" sticker on the appliance voids the warranty.

If there is a problem with the unit, we need to go through these steps in order — we must be allowed to try to fix it first: 1st fix, 2nd replace, 3rd (last) refund.

CPS works the same way: CPS will fix it first; if it cannot be fixed, CPS will replace it; if you do not like the replacement, you get money back based on the replacement value. CPS service includes parts and labor, and each service request is subject to a $99 deductible.

If an issue is caused by a third party or the customer, the store charges a $50+ service fee, depending on the situation.

• A product whose original serial number has been defaced, modified or removed
• Service calls that do not involve a malfunction or defect in materials or workmanship
• Damage from unauthorized service, non-authorized parts, abuse, misuse, inadequate power supply, vermin, accidents, fire or acts of God
• Cosmetic damage — scratches, dents, chips — unless it results from a defect in materials or workmanship
• Damage to the product or home during installation, and service calls to correct an installation
• Claims on products purchased within the first 30 days (the store covers those)
• Rust, food loss from a refrigerator or freezer failure, gas conversions and door reversals
• Commercial, non-residential or multiple-family (3+) use
• Products older than 48 months from the date of original manufacture
• Light bulbs, filters, knobs, handles and other consumables or cosmetic parts

The customer’s sole and exclusive remedy under this purchase shall be product repair or replacement under the Appliances 4 Less store policy. Claims based on implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the shortest period allowed by law. We shall not be liable for any consequential or incidental damages, such as property damage and incidental expenses, resulting from the customer’s use of the appliance. We are not responsible for any fees between the customer and the finance partners.